HowNow +Friends: What's Up L&D

      Problem Solved: Picking the Right Tools for Any Challenge

      Key takeaways from this session:

      Problems are a deviation from the expected which often have a deeper root cause.

      Addressing the symptoms of a problem is a temporary fix, while identifying and addressing the root cause leads to sustained improvement. An effective problem-solving approach involves three key steps: identifying the problem or symptom, identifying the root cause, and identifying a solution

      Resolution tools depend on the complexity of the problem and specifics of the situation.

      Various tools can be used for problem-solving, including visual management, KPIs, process confirmation, control charts, process mapping, and  Gemba walks. This involves going to the location where the problem is occurring to observe. This helps with understanding the context of the problem and identifying potential root causes.

      A problem-solving culture relies on consistency and collaboration.

      The most effective problem-solving cultures encourage open communication and empowers individuals to identify and address problems without fear of retribution. The focus of these environments is on continuous improvement, collaboration, and avoiding blame.

      Meet the speaker

      Lauren Miles, Director of Digital & Customer Experience, PMI

      Lauren Miles, Director of Digital & Customer Experience, PMI

      Lauren is a seasoned CX Director, speaker, and practitioner with a proven track record of delivering transformative customer experiences. Known for her ability to balance people, process, and data insights, she creates strategies that drive sustainable growth and lasting customer impact. A recognised expert in digital marketing and CX, Lauren has mastered the art of turning creative ideas into tangible results - from generating demand to delighting customers. As a passionate advocate for value-driven content and innovative solutions, she inspires audiences with her practical advice and forward-thinking approach.

      Your L&D game plan starts here.